Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total warehousing volume that is outsourced
This measure calculates the percentage of total warehousing volume that is outsourced. Outsourced cost refers to the total cost of outsourcing a specific process to a third…
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Percentage of sales orders that are delivered to the customer all in one delivery
This measure calculates percentage of sales orders that are delivered to the customer all in one delivery (as opposed to multiple trips/deliveries to the customer for a…
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Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
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Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Average "last mile" vehicle capacity used when the vehicle departs its location
This measure calculates average "last mile" vehicle capacity used when the vehicle departs your location. This refers to capacity utilization when the vehicle has been loaded…
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Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…
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"Last mile" percentage handled via in-house delivery fleet
This measure calculates last mile percentage handled via in-house delivery fleet. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via national postal service
This measure calculates last mile percentage handled via national postal service. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via commercial parcel delivery service
This measure calculates last mile percentage handled via commercial parcel delivery service (Fed Ex, UPS, DHL, etc.). "Last mile" refers to delivery of the product to its…
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"Last mile" percentage handled via a third-party provider other than parcel/post
This measure calculates last mile percentage handled via a third-party provider other than parcel/post. "Last mile" refers to delivery of the product to its final destination…
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"Last mile" percentage handled via gig economy/crowdsourcing
This measure calculates last mile percentage handled via gig economy/crowdsourcing (free market system where an independent individual is selected for a specific delivery). …
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"Last mile" percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party provider, or gig economy
This measure calculates last mile percentage handled via a method other than in-house delivery fleet, national postal service, parcel delivery service, other third-party…
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Measure Spotlights|
Percentage of deliveries with electronic proof of delivery
This measure calculates percentage of deliveries with electronic proof (this may include customer electronic signoff, delivery snapshots, etc.) of delivery. This Supplemental…