Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Percentage of HR time spent on administrative work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on administrative work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
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Measure Spotlights|
Employee engagement rate
This measure calculates percentage of employees considered to be engaged. (i.e., according to employee engagement/satisfaction score) This Process Efficiency measure is…
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Measure Spotlights|
Percentage of HR time spent on strategic work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on strategic work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
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Measure Spotlights|
HR customer satisfaction rate
This measure calculates percentage of employees satisfied with HR. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in calendar days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates number of business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee on-boarding, development,…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee on-boarding, development, and training" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process group "manage employee on-boarding, development, and training" per $1 billion…
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Senior management/executives as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are senior management/executives (i.e. the highest-ranking officers and managers below…
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Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Middle management/specialists as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Operational workers/office staff as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are operational workers/office staff (i.e. workers who do not have any management…
