Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the HR function per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
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Measure Spotlights|
Personnel cost to perform the HR function per business entity employee
This measure calculates personnel cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…
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Personnel cost for senior management or executive employees as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from personnel cost for senior management or executive employees (i.e. the highest…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity FTE. Personnel cost refers to employee personnel compensation (salaries and wages, bonuses, overtime and…
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Measure Spotlights|
Average span of control for the HR function
This measure calculates average span of control for the HR function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Measure Spotlights|
Total cost to perform the HR function as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the HR function as a percentage of selling, general, and administrative (SG&A) costs. Selling, General, and Administrative (SG&A…
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Measure Spotlights|
Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from total labor cost to maintain and support the Human Resources Information System…
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Personnel cost for operational workers or office staff as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from personnel cost for operational workers or office staff (i.e. workers who do not…
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Measure Spotlights|
Personnel cost for the business entity per business entity employee
This measure calculates personnel cost per business entity employee for the entire business entity. Personnel cost refers to employee salaries/wages, bonuses, benefits, etc…
