Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "manage employee information," which…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "reward and retain employees," which consists of compensation administration,…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "reward and retain employees," which…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "reward and retain employees," which consists of compensation administration, award…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "reward and retain employees," which consists of compensation administration, award…
-
Measure Spotlights|
Senior management or executive overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for senior management or executive employees, as a percentage of total pay (including cost of benefits). Senior management/executive…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "redeploy and retire employees," which consists of promotion…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "manage employee information," which consists of management reporting, employee…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face interaction for the process "manage employee information," which consists of management…
-
Measure Spotlights|
Percentage of "manage employee information" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "manage employee information," which consists of management reporting, employee…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "redeploy and retire employees," which…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
-
Measure Spotlights|
Percentage of "redeploy and retire employees" process inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "redeploy and retire employees," which consists of promotion/demotion/transfer…
-
Measure Spotlights|
Cycle time in days from identification of need for expatriation to date of transfer
This measure calculates the average cycle time in days for processing an expatriation— the process by which employees are moved to another country to undertake a role within…
