
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources (HR)…
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Measure Spotlights|
Number of FTEs that perform the HR function per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform the human resources (HR) function, which consists of developing…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. It is part of…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employee turnover that was the result of employees voluntarily leaving the organization of their own accord…
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Measure Spotlights|
Involuntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. As part of a…
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Measure Spotlights|
Personnel cost to perform the HR function per function FTE
This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…
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Measure Spotlights|
Total cost to perform the HR function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
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Measure Spotlights|
Total cost to perform the HR function per HR function FTE
This measure calculates the total cost per human resources (HR) full-time equivalent (FTE) employee to perform the HR function, which consists of developing and managing HR…
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Measure Spotlights|
Total cost to perform the HR function per business entity employee
This measure calculates the total cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…
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Measure Spotlights|
Personnel cost to perform the HR function per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…