Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days required to resolve an employee grievance
This measure calculates how many days it takes a business entity to resolve an employee grievance from the moment it is received to when it is resolved. It is a Cycle Time…
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New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
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Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…
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Job offer acceptance rate for operational workers/office staff
This measure calculates the job offer acceptance rate for operational workers/office staff (i.e. employees who do not have any management responsibility). It determines the…
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Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Percentage of business entity employees with 15 years of tenure or more
This measure calculates the percentage of business entity employees with 15 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with 20 years of tenure or more
This measure calculates the percentage of business entity employees with 20 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with less than 1 year of tenure
This measure calculates the percentage of business entity employees with less than 1 year of tenure. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with less than 5 years of tenure
This measure calculates the percentage of business entity employees with less than 5 years of tenure. It is part of a set of Supplemental Information measures that help…
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Personnel cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Personnel cost refers to employee…
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Personnel cost to perform the process group "manage employee relations" per business entity employee
This measure calculates personnel cost to perform the process group "manage employee relations" per business entity employee. Personnel cost refers to employee personnel…
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Personnel cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee relations" as a percentage of total process group cost. Personnel cost refers to employee…
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Systems cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates systems cost to perform the process group "manage employee relations" as a percentage of total process group cost. Systems cost refers to a variety of…
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Overhead and other cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates overhead and other cost to perform the process group "manage employee relations" as a percentage of total process group cost. Overhead cost refers to…
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Overhead cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates overhead cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Overhead cost refers to…