Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Personnel cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Personnel cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process customer credit" process which evaluates customers' credit-worthiness, typically in…
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Number of fixed assets managed per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of fixed assets managed per full-time equivalent (FTE) employee that manages and accounts for fixed asset transactions, including additions…
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Number of FTEs that perform the process group "manage fixed-asset project accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage accounts for large funds-invested projects, and manage and…
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Number of FTEs that perform the fixed assets cycle per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the fixed assets cycle. A fixed asset is a long-term asset,…
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Number of journal entry line items for fixed asset transactions per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of journal entry line items for fixed asset transactions (i.e. additions, retires, adjustments, transfers, and other entries, such as…
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Personnel cost to perform the process "perform capital planning and project approval" per process FTE
This measure calculates personnel cost per process full time equivalent (FTE) to perform the process "perform capital planning and project approval". Personnel cost refers to…
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Percentage of employees with compensations affected by profit
This measure calculates percentage of employees with compensation affected by profit. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Systems cost to perform the process "perform capital planning and project approval" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "perform capital project planning and approval," which consists of developing capital…
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Systems cost to perform the process "perform capital project accounting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "perform capital project accounting," which consists of managing and accounting for the…
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Percentage of total finance function FTEs allocated to the process "perform capital project accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the the process "perform capital project accounting,"…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "perform fixed asset accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "perform fixed asset accounting," which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage fixed asset project accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "manage fixed asset project accounting,"…