Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage human resource information systems (HRIS)"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage employee metrics"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Number of FTEs that perform the process "manage employee inquiry process" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee inquiry process" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Number of FTEs that perform the process "manage and maintain employee data" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage and maintain employee data". The…
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Measure Spotlights|
Number of FTEs that perform the process "manage human resource information systems (HRIS)" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage human resource information systems …
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage employee metrics" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage employee metrics". The…
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Measure Spotlights|
Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee inquiry process"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage and maintain employee data"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage and…
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Measure Spotlights|
Percentage change in the new hire 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new hire 12 month retention rate in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…