Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "Process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from systems cost. The purpose of this process is to…
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Measure Spotlights|
Overhead and other cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" that comes from overhead and other costs. The purpose of this process…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process expense reimbursements" process that comes from outsourced cost. The purpose of this process…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" as a percentage of the total cost of the process
This measure calculates the percentage of the total cost to perform the process "process accounts payable (AP)" that comes from outsourced cost. The purpose of this process…
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Measure Spotlights|
Number of finance function FTEs as a percentage of business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that are finance function FTEs. The finance function includes activities such…
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Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from outsourced cost…
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Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges. It…
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Measure Spotlights|
Number of FTEs that perform the process "process expense reimbursements" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the "process expense reimbursement" process, which consists of…
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Measure Spotlights|
Number of FTEs that perform the process "process expense reimbursements" per $1 million T&E expenditures
This measure calculates the number of full-time equivalent employees (FTEs) that perform the "process expense reimbursement" process, per $1 million travel and entertainment …
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Measure Spotlights|
Number of invoice line items processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoice line items processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier…
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Measure Spotlights|
Number of invoiced line items per $1,000 purchases
This measure calculates the number of invoiced line items per $1,000 purchases. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. An…
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Measure Spotlights|
Number of T&E disbursements per "process expense reimbursements" FTE
This measure calculates the number of travel and entertainment (T&E) disbursements per full-time equivalent employee that performs the "process expense reimbursements"…
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Measure Spotlights|
Cycle time in days from receipt of invoice until payment is transmitted
This measure calculates the number of calendar days (including weekends) that elapse from the receipt of an invoice until actual payment is transmitted. It is a Cycle Time…