Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Like for Like (LFL) brick-and-mortar retail sales growth
This measure calculates Like for Like (LFL) retail sales growth for retail stores. Like for Like (LFL) retail sales growth refers to the growth in sales as recorded by the…
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Average annual in-store sales per square foot of brick-and-mortar retail selling space
This measure calculates average in-store sales per square foot of selling space. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Personnel cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Personnel cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Number of FTEs that perform the process "evaluate and manage financial performance" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and evaluate a framework for the internal and external…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "evaluate and manage financial performance"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to developing and evaluating a framework for the internal and…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "evaluate and manage financial performance". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "evaluate and manage financial performance"…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "evaluate and manage financial…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue
This measure calculates total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total internal cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "evaluate and manage financial performance". Internal cost is the…