Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Total revenue per active customer
This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12…
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Measure Spotlights|
Estimate if not using process automation - Business entity revenue per business entity FTE
This measure was a respondent-provided estimate of measure 106508 had they not implemented process automation: that measure calculates business entity revenue per business…
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Measure Spotlights|
Typical operating cost forecast accuracy
This measure calculates the accuracy of typical operating cost forecast. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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ROI achieved with RPA in finance
This measure calculates the return on investment (ROI) experienced since implementing Robotic process automation (RPA) in the finance function. Robotic Process Automation …
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Percentage of time finance-related chatbots, bots and DWEs that are not available for use
This measure calculates the percentage of time that finance-related digital tools like chatbots, bots and DWEs (Digital Workforce Enablements) are not available for use out…
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ROI achieved with finance process automation (all types of automation)
This measure calculates the return on investment (ROI) achieved through finance process automation (all types of automation). Examples of automation for this purpose include…
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Percentage reduction achieved in finance function personnel voluntary turnover from finance function automation
This measure calculates an estimated percentage reduction achieved in personnel voluntary turnover as a result of finance function automation. This Staff Productivity…
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Measure Spotlights|
Percentage reduction achieved in overall finance function cost from finance function automation
This measure calculates an estimated percentage reduction achieved in overall finance function cost as a result of finance function automation. Total cost is the sum of…
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Measure Spotlights|
Percentage reduction achieved in finance function headcount from finance function automation
This measure calculates an estimated percentage reduction achieved in headcount as a result of finance function automation. This Staff Productivity measure is intended to…
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Measure Spotlights|
Percentage reduction achieved in cycle time for financial planning and analysis from finance function automation
This measure calculates an estimated percentage reduction achieved in cycle time for financial planning and analysis as a result of finance function automation. Cycle time is…
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Measure Spotlights|
Percentage reduction achieved in cycle times for order to cash from finance function automation
This measure calculates an estimated percentage reduction achieved in cycle times for order to cash as a result of finance function automation. This Cycle Time measure is…
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Measure Spotlights|
Percentage improvement achieved in revenue per employee from finance function automation
This measure calculates an estimated percentage improvement achieved in revenue per employee as a result of finance function automation. This Cost Effectiveness measure is…
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Measure Spotlights|
Percentage improvement achieved in profit per employee from finance function automation
This measure calculates an estimated percentage improvement achieved in profit per employee as a result of finance function automation. This Cost Effectiveness measure is…
