Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity FTE. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…
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Measure Spotlights|
Average gross profitability for brick-and-mortar retail stores
This measure calculates store profitability (calculate as gross profit as a percentage of revenue) for the physical retail store. This Process Efficiency measure is intended…
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Measure Spotlights|
Like for Like (LFL) brick-and-mortar retail sales growth
This measure calculates Like for Like (LFL) retail sales growth for retail stores. Like for Like (LFL) retail sales growth refers to the growth in sales as recorded by the…
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Measure Spotlights|
Average annual in-store sales per square foot of brick-and-mortar retail selling space
This measure calculates average in-store sales per square foot of selling space. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Gross margin return on investment (GMROI)
This measure calculates gross margin return on investment (GMROI), by dividing business entity gross margin by its average cost of inventory. This Process Efficiency measure…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "evaluate and manage financial performance". Overhead cost refers…
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Personnel cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Personnel cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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