Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of new businesses launched over the past three reporting periods per $1 billion revenue (current reporting period)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $1 billion revenue. "New…
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Number of new businesses launched over the past three reporting periods per $100 million R&D spend (three reporting periods prior)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $100 million R&D spend. …
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenue
This measure calculates the systems cost per $100,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Total cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the physical handling, information processing, and disposition of the…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned by…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order line item placed
This measure calculates the total cost per sales order line item to perform the physical handling, information processing, and disposition of the product and packaging…
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Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the personnel cost per process full-time equivalent employee (FTE) to perform the process "manage returns; manage reverse logistics," which includes…
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Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled
This measure calculates the total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled. The total cost is the sum of outsourced,…
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Measure Spotlights|
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…