Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total control violations that are previously identified
This measure calculates previously identified control violations as a percentage of total control violations. Previously identified control violations are repeats of…
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Measure Spotlights|
Outsourced cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "report on internal controls compliance"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "report on internal controls compliance,"…
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Measure Spotlights|
Personnel cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Total cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Systems cost to perform the process "report on internal controls compliance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Number of FTEs that perform the process "report on internal controls compliance" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that report on internal controls compliance to the appropriate authority,…
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenue
This measure calculates the systems cost per $100,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the physical handling, information processing, and disposition of the…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned by…