Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of manual sales order interventions caused by contract issues
This measure calculates the percentage of total manual sales order interventions that arise due to contract issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by pricing issues
This measure calculates the percentage of total manual sales order interventions that arise due to pricing issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by invoicing issues
This measure calculates the percentage of total manual sales order interventions that arise due to invoicing issues (e.g., cancellations/rebills). It is part of a set of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by incorrect customer master data
This measure calculates the percentage of total manual sales order interventions that arise due to incorrect customer master data (e.g., wrong name or address). It is part of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by other causes
This measure calculates the percentage of total manual sales order interventions that arise due to issues other than contract, pricing, invoicing (e.g., cancellations/rebills…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Measure Spotlights|
Time spent identifying and assessing strategic risks as a percentage of total time spent identifying and assessing all risks
This measure calculates the percentage of total time spent identifying and assessing all risks that is spent on identifying and assessing strategic risk. This Supplemental…
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Measure Spotlights|
Number of core Enterprise Risk Management (ERM) team FTEs per $1 billion revenue
This measure calculates the number of core Enterprise Risk Management (ERM) team Full time equivalents (FTEs) per $1 billion business entity revenue. Enterprise Risk…
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Measure Spotlights|
Percentage of top risks assessed that are strategic
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the strategic category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are operational
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the operational category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are financial
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the financial category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are compliance
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the compliance category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are external or macro
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the external or macro category. This Supplemental Information measure…
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Measure Spotlights|
Percentage of top risks assessed that are reputation
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the reputation category. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of top risks assessed that are cyber
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the cyber category. Cybersecurity is defined as the ability to…