Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in hours to reconcile a single bank account
This measure calculates the number of hours it takes to reconcile a single bank account. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage treasury operations," which consists…
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Measure Spotlights|
Average cycle time in hours to develop a short-term cash flow forecast
This measure calculates the average number of hours it takes to develop a short-term cash flow forecast. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates the average number of hours it takes for the organization to concentrate/physically pool cash and establishes a daily cash position. It is part of a…
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Measure Spotlights|
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position. This Cycle Time measure is…
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Measure Spotlights|
Number of new product/service development projects per $1 billion revenue
This measure calculates how many new products/services per $1 billion revenue are in development, allowing companies to keep track of the quantity of new projects. It is part…
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Measure Spotlights|
Average time-to-market in days for all products (including product improvements and extensions)
This measure calculates the average number of calendar days required to design, test market, and manufacture/deliver all types of new products (including product improvements…
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Measure Spotlights|
Average time-to-profitability in months for new product/service development projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Compounded annual growth rate of R&D costs over the past three reporting periods
This measure helps companies project the compound annual growth rate of R&D costs over the previous three reporting periods. R&D costs include all labor, materials, and…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Engineering change order (ECO) costs as a percentage of the total new product development cost
This measure calculates the percentage of the total cost of new product development that comes from engineering change order (ECO) costs. An ECO is a documented outline of a…
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Measure Spotlights|
Percentage growth in R&D cost from three reporting periods prior
This measure calculates the total percentage growth in research and development (R&D) cost over the past three reporting periods. R&D costs include all labor, materials, and…
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Measure Spotlights|
Percentage of existing product/service improvement and extension projects launched on budget
This measure the percentage of existing product/service improvement and extension projects completed and made ready for marketing/sale within or on budget, relative to the…
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Measure Spotlights|
Percentage of external ideas from suppliers
This measure calculates the percentage of external ideas for products/services that come from suppliers. It is part of a set of Supplemental Information measures that help…