Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
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Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
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Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…
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Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…
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Percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product
This measure calculates percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product. The…
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"Last mile" percentage handled via in-house delivery fleet
This measure calculates last mile percentage handled via in-house delivery fleet. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via national postal service
This measure calculates last mile percentage handled via national postal service. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via commercial parcel delivery service
This measure calculates last mile percentage handled via commercial parcel delivery service (Fed Ex, UPS, DHL, etc.). "Last mile" refers to delivery of the product to its…
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Perfect condition rate
This measure calculates the number of sales orders that are delivered undamaged, meeting specifications and having correct configuration (as applicable), faultlessly…
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Pick-to-ship cycle time in hours for customer orders
This measure determines the average pick-to-ship cycle time in hours for customer orders. Cycle time begins when an order is released to be picked from the warehouse and…
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Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…