Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in hours to reconcile a single bank account
This measure calculates the number of hours it takes to reconcile a single bank account. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage treasury operations," which consists…
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Measure Spotlights|
Average cycle time in hours to develop a short-term cash flow forecast
This measure calculates the average number of hours it takes to develop a short-term cash flow forecast. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates the average number of hours it takes for the organization to concentrate/physically pool cash and establishes a daily cash position. It is part of a…
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Measure Spotlights|
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position. This Cycle Time measure is…
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Measure Spotlights|
Response time in minutes for inbound requests coming from postal mail
This measure calculates response time in minutes for inbound requests (i.e. queries initiated by the customer) coming from postal mail. It is part of a set of Cycle Time…
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Measure Spotlights|
Average talk time in seconds, including agent hold time
This measure calculates the average talk time in seconds, including agent hold time. It is part of a set of Cycle Time measures that help companies analyze the duration of…
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Measure Spotlights|
Cycle time in hours to initiate, approve, and dispatch a wire transfer
This measure calculates the number of hours it takes to initiate, approve, and dispatch a wire transfer. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Return on working capital
This measure calculates the magnitude of investment relative to a company's working capital position verses the revenue generated from a supply chain. This Supplemental…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage treasury operations"
This measure calculates the percentage of total finance function full-time equivalent employees allocated to the process group "manage treasury operations," which consists of…
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Measure Spotlights|
Personnel cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage treasury operations" per $1,000 revenue. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
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Measure Spotlights|
Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…