Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of IT budget, excluding depreciation/amortization for assets acquired during current period, allocated to the process group "manage…
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Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage enterprise information" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) that perform the process group "manage enterprise information," which consists of understanding…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Measure Spotlights|
Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
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Measure Spotlights|
Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
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Measure Spotlights|
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…