Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of IT budget, excluding depreciation/amortization for assets acquired during current period, allocated to the process group "manage…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage enterprise information" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) that perform the process group "manage enterprise information," which consists of understanding…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Cycle time in days to perform financial evaluation of new customers
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Measure Spotlights|
Cycle time in days to perform financial evaluation of new markets
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Cycle time in days to perform financial evaluation of new products
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Measure Spotlights|
Percentage of employees with compensations affected by profit
This measure calculates percentage of employees with compensation affected by profit. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of employees with compensations affected by budget versus actual variances
This measure calculates the percentage of employees with compensation affected by budget versus actual variances. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Compounded annual growth rate in earnings before interest, tax, depreciation and amortization over the past three reporting periods
This measure calculates the compounded annual growth rate in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It…
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Measure Spotlights|
Compounded annual growth rate of revenue over the past three reporting periods
This measure calculates the compounded annual growth rate of revenue over the past three reporting periods. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
EBITDA margin (current reporting period)
This measure calculates the earnings before interest, tax, depreciation, and amortization (EBITDA) margin for current reporting period. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage growth in EBITDA from three reporting periods prior
This measure calculates the percentage growth in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It is part of a…