Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of manual sales order interventions caused by contract issues
This measure calculates the percentage of total manual sales order interventions that arise due to contract issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by pricing issues
This measure calculates the percentage of total manual sales order interventions that arise due to pricing issues. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Percentage of manual sales order interventions caused by invoicing issues
This measure calculates the percentage of total manual sales order interventions that arise due to invoicing issues (e.g., cancellations/rebills). It is part of a set of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by incorrect customer master data
This measure calculates the percentage of total manual sales order interventions that arise due to incorrect customer master data (e.g., wrong name or address). It is part of…
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Measure Spotlights|
Percentage of manual sales order interventions caused by other causes
This measure calculates the percentage of total manual sales order interventions that arise due to issues other than contract, pricing, invoicing (e.g., cancellations/rebills…
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Measure Spotlights|
Total cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "deliver service to customer," which involves validating…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1,000 revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1 billion revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1 billion revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Outsourced cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Other cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Number of FTEs for the phase 'test market for new or revised products and services' per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue for the phase 'test market for new or revised products and services,' which…
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Measure Spotlights|
Personnel cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Overhead cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…