Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
This measure calculates costs other than personnel, systems, overhead, and outsourced excluding depreciation/amortization to perform the function "manage information…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT development and maintenance
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage enterprise information" and "develop and…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT operations
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "deploy information technology solutions" and …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to IT planning and management
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process groups "manage the business of information technology", …
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deploy information technology solutions"
The measure calculates the percentage of the total IT cost, excluding depreciation/amortization, allocated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per IT function FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Total IT outsourced cost, excluding depreciation/amortization, per $1,000 revenue
This measure calculates total annual IT outsourced cost, excluding depreciation/amortization, per $1,000 business entity revenue. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Average IT budget variance for application development and maintenance projects
This measure computes the average IT budget variance for application development and maintenance projects. It is calculated as the difference in budget required to complete…
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Measure Spotlights|
Average schedule variance for application development and maintenance projects
This measure calculates the average schedule variance for application development and maintenance projects. It can be computed as the difference in days required to complete…
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Measure Spotlights|
Percentage of respondents claiming to be satisfied with the IT helpdesk
This measure calculates the percentage of respondents that claim to be satisfied with the IT helpdesk in the most recent IT helpdesk satisfaction survey. It is part of a set…
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Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating costs
This measure calculates the percentage of the total IT cost allocated to IT operating cost excluding depreciation/amortization. In this measure, operating expense includes…