Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Measure Spotlights|
Number of new product/service development projects per $1 billion revenue
This measure calculates how many new products/services per $1 billion revenue are in development, allowing companies to keep track of the quantity of new projects. It is part…
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Measure Spotlights|
Average time-to-market in days for all products (including product improvements and extensions)
This measure calculates the average number of calendar days required to design, test market, and manufacture/deliver all types of new products (including product improvements…
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Measure Spotlights|
Compounded annual growth rate of R&D costs over the past three reporting periods
This measure helps companies project the compound annual growth rate of R&D costs over the previous three reporting periods. R&D costs include all labor, materials, and…
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Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Engineering change order (ECO) costs as a percentage of the total new product development cost
This measure calculates the percentage of the total cost of new product development that comes from engineering change order (ECO) costs. An ECO is a documented outline of a…
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Measure Spotlights|
Percentage growth in R&D cost from three reporting periods prior
This measure calculates the total percentage growth in research and development (R&D) cost over the past three reporting periods. R&D costs include all labor, materials, and…
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Measure Spotlights|
Percentage of existing product/service improvement and extension projects launched on budget
This measure the percentage of existing product/service improvement and extension projects completed and made ready for marketing/sale within or on budget, relative to the…