Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total vacancies filled by internal candidates
This measure calculates percentage of total vacancies filled by internal candidates at business entity. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Voluntary terminations as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that left an organization of their own accord due to any situation. It is part of a set of Process…
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Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Percentage of outbound transport containers with multiple-customer orders
This measure calculates the percentage of all outbound transport containers (e.g., truckloads) that have orders for multiple customers. It is part of a set of Process…
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Percentage of sales orders filled completely from the primary sourcing location
This measure calculates the percentage of sales orders that were filled completely from the pre-determined warehouse or distribution center from which the product should be…
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Percentage of sales orders scheduled to customer request
This measure calculates the percentage of sales orders scheduled according to customer request. Scheduled according to customer request is defined as the percentage of orders…
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Percentage of sales orders shipped on core carriers
This measure calculates percentage of all sales orders shipped on core carriers, which are preferred carriers that a company has negotiated terms like simplified billing and…
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Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Approved preferred/core carriers for primary transportation as a percentage of total carriers used for primary transportation
This measure calculates the percentage of total carriers used for primary transportation that are preferred/core carriers on the approved list. Preferred/core carriers are…
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Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…