Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Response time in minutes for inbound requests coming from postal mail
This measure calculates response time in minutes for inbound requests (i.e. queries initiated by the customer) coming from postal mail. It is part of a set of Cycle Time…
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Measure Spotlights|
Average talk time in seconds, including agent hold time
This measure calculates the average talk time in seconds, including agent hold time. It is part of a set of Cycle Time measures that help companies analyze the duration of…
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This measure calculates the maximum number of hours it takes to engineer, select and negotiate with suppliers and order materials for customized configuration of non-standard…
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Measure Spotlights|
Labor costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from labor costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Manufacturing controllable cost as a percentage of revenue
This measure calculates all costs under direct control of the manufacturing operation— which includes direct labor and expenses, asset charges, and excess material and…
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Primary product manufacturing cycle time in hours
This measure calculates the average manufacturing time (in hours) for high level product that a company manufactures. It is a Cycle Time measure that helps companies analyze…
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Material costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from material costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Conversion costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from conversion costs. Conversion costs equate to the sum of labor and overhead costs. Overhead…
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Total cost of manufacturing as a percentage of revenue
This measure calculates the total cost of manufacturing finished goods as a percentage of revenue. These manufacturing costs are those associated with the physical production…
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Total cost of manufacturing (without materials) as a percentage of revenue
This measure calculates total cost of manufacturing (without materials) as a percentage of revenue. Total manufacturing cost describes costs associated with the physical…
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Scrap and rework costs as a percentage of sales
This measure helps companies calculate the total cost of material that is added into production but is not part of a finished product as a percentage of sales. It is part of…
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Measure Spotlights|
Overhead costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from overhead costs. Overhead costs refer to those that an organization cannot identify as…
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Measure Spotlights|
Total cost of manufacturing per $1,000 revenue
This measure helps companies calculate the total cost of manufacturing per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand…
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Value of plant shipments per business entity employee
This measure calculates the approximate currency value of plant shipments per business entity employee for the most recent fiscal year. It is part of a set of Staff…
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Measure Spotlights|
Total manufacturing cost as as a percentage of cost of goods sold (COGS)
This measure calculates the total cost of manufacturing finished goods as a percentage of cost of goods sold (COGS). These manufacturing costs are those associated with the…