Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead and other cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from overhead and other…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from personnel cost…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from systems cost. The…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable and expense reimbursements" process group,…
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Measure Spotlights|
Cycle time in days from receipt of invoice until approved and scheduled for payment
This measure calculates the number of calendar days (including weekends) that elapse from receipt of an invoice until it is approved and scheduled for payment. It is part of…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates the total cost per invoice processed to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Cycle time in days from receipt of invoice until payment is transmitted
This measure calculates the number of calendar days (including weekends) that elapse from the receipt of an invoice until actual payment is transmitted. It is a Cycle Time…
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Measure Spotlights|
Cycle time in days to approve and schedule T&E reimbursements
This measure calculates the number of days to approve and schedule travel and entertainment (T&E) reimbursements. T&E expenditures are the reimbursable expenses employees…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Cycle time in hours from receipt of invoice until data entered into the system
This measure calculates the number of hours between receiving an invoice to entering its data into the accounts payable/invoicing system. It is a Cycle Time measure that…
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Measure Spotlights|
Number of disbursements per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of disbursements per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. A…