Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to complete the annual budget
This measure calculates the number of calendar days (including weekends) it takes to complete the annual budget. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Percentage error for the total sales forecast
This measure calculates total sales forecasting percentage error. It is calculated as the absolute value of ((Projected – actual sales) / actual sales) * 100.
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Total cost to perform the process "perform planning/budgeting/forecasting" as a percentage of revenue
This measure calculates the total cost to perform the process "perform planning/budgeting/forecasting"—which involves developing periodic plans, budgets, and forecasts to…
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Measure Spotlights|
Overall forecast accuracy
Forecast accuracy compares forecasted sales for a specific period. Forecast accuracy is computed as 1 - the absolute value of (actual sales - forecast sales), divided by the…
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Total cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Measure Spotlights|
Cycle time in days to update/revise the rolling forecast
This measure calculates the number of calendar days (including weekends) it takes to update/revise the rolling forecast. A rolling forecast requires regular updates to…
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Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
This measure calculates total cost to perform the process group "develop and manage human resources (HR) planning, policies and strategies"—which includes activities like…
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Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
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Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
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Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by business-based HR roles
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
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Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by corporate HR
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
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Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered to the business by line managers
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
This measure calculates personnel cost to perform the process group "develop and manage human resources (HR) planning, policies and strategies"—which includes activities like…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Response time in hours for non-routine "develop and manage HR planning, policies, and strategies" inquiries
This measure projects the time spent to respond to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process …