Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Cycle time in days to perform financial evaluation of new customers
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Measure Spotlights|
Cycle time in days to perform financial evaluation of new markets
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Measure Spotlights|
Cycle time in days to perform financial evaluation of new products
This measure calculates the number of calendar days (including weekends) it takes to assess an investment for its profitability using cash flow methods or equivalent analysis…
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Measure Spotlights|
Percentage of employees with compensations affected by profit
This measure calculates percentage of employees with compensation affected by profit. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of employees with compensations affected by budget versus actual variances
This measure calculates the percentage of employees with compensation affected by budget versus actual variances. It is part of a set of Supplemental Information measures…
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Measure Spotlights|
Compounded annual growth rate in earnings before interest, tax, depreciation and amortization over the past three reporting periods
This measure calculates the compounded annual growth rate in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It…
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Measure Spotlights|
Compounded annual growth rate of revenue over the past three reporting periods
This measure calculates the compounded annual growth rate of revenue over the past three reporting periods. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
EBITDA margin (current reporting period)
This measure calculates the earnings before interest, tax, depreciation, and amortization (EBITDA) margin for current reporting period. It is part of a set of Supplemental…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
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Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…