Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead and other cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from overhead and other…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from personnel cost…
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Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Systems cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from systems cost. The…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable and expense reimbursements" process group,…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Number of invoices processed per $1,000 of purchases
This measure calculates the number of invoices processed per $1,000 of purchases. An invoice is a bill prepared by a seller of goods or services and submitted to the buyer…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates the total cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of selling, general, and…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" as percentage of selling, general, and administrative (SGA) costs
This measure calculates the total cost to perform the "process accounts payable (AP)" process as a percentage of selling, general, and administrative (SG&A) costs. The…