Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenue
This measure calculates the systems cost per $100,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the physical handling, information processing, and disposition of the…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned by…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order line item placed
This measure calculates the total cost per sales order line item to perform the physical handling, information processing, and disposition of the product and packaging…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled
This measure calculates the total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled. The total cost is the sum of outsourced,…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the personnel cost per process full-time equivalent employee (FTE) to perform the process "manage returns; manage reverse logistics," which includes…
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Measure Spotlights|
Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…