Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Conversion costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from conversion costs. Conversion costs equate to the sum of labor and overhead costs. Overhead…
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Total cost of manufacturing as a percentage of revenue
This measure calculates the total cost of manufacturing finished goods as a percentage of revenue. These manufacturing costs are those associated with the physical production…
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Measure Spotlights|
Total cost of manufacturing (without materials) as a percentage of revenue
This measure calculates total cost of manufacturing (without materials) as a percentage of revenue. Total manufacturing cost describes costs associated with the physical…
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Percentage of sales orders filled completely from the primary sourcing location
This measure calculates the percentage of sales orders that were filled completely from the pre-determined warehouse or distribution center from which the product should be…
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Measure Spotlights|
Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Measure Spotlights|
Scrap and rework costs as a percentage of sales
This measure helps companies calculate the total cost of material that is added into production but is not part of a finished product as a percentage of sales. It is part of…
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Measure Spotlights|
Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Overhead costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from overhead costs. Overhead costs refer to those that an organization cannot identify as…
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Measure Spotlights|
Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…
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Percentage of annual expedited orders resulting from inaccurate demand forecasts
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to inaccurate demand forecasts. It…
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Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…