Knowledge Management Measures That Matter

Knowledge Management Measures That Matter

While knowledge management (KM) has become a widely accepted and imperative business practice, organizations still struggle to measure its value. Being able to measure KM helps an organization know where to focus efforts and where to invest. With that being said, there are some common challenges encountered when trying to measure KM, including:

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  • dispersed and decentralized collaborative tools and KM activities that enable knowledge sharing and transfer, 
  • attribution-isolating the impact of KM on outcomes,
  • the often-weak linkage between measures and additional KM investment,
  • the lack of standard KM activity measures to use for comparison,
  • collecting ad hoc or localized data from business areas that are using KM tools and processes,
  • lack of resources to capture data, and 
  • addressing change management and behavioral issues associated with measurement.



Knowledge sitting in a database has no value, but knowledge in action has the potential to get results-improving sales and selling approaches, avoiding mistakes and rework, and linking people to expertise. If the data show that employees are using collaboration tools and processes, participating in communities of practice to share knowledge and best practices, and accessing information and experts, then knowledge management practitioners as well as business leaders are reassured that something of value is happening.

This study will focus on KM measures-the critical "missing link" necessary to sustain and justify KM efforts.


Sponsors of the study will significantly benefit from their participation. The benefits beyond saving time and ensuring they are using the best approaches include:

  • networking with peer organizations,
  • co-development of a KM measurement guide,
  • access to best practice research and thought leadership,
  • participation in workshops tailored to the group's measurement needs,
  • coaching on the use of selected measurement tools in a peer setting, and
  • peer and expert assistance on customizing  a measurement approach.


  • A KM measurement guide
  • Slides from the study workshops and peer presentations
  • Quantitative data in the form of charts and graphs based on survey results
  • Electronic copies of all final deliverables