- September 3, 2010
- Member: FREE
Understanding the inefficiencies in the Order to Cash process is an important first step in to develop a better approach to collections. In this recording, Christine Gattenio, from IBM’s Managed Business Process Services (MBPS) shares the inefficiencies in the order to cash process and in the organization’s communication structure. This is an excerpt from the January 2010 webinar A Smarter Approach to Collections presented by APQC in conjunction with IBM.