Why the Human Side of Productivity and Quality Matters to Everyone



In 2016, APQC made a strategic change in our research agenda. Based on feedback from both HR professionals and people managers, our Human Capital Management (HCM) expertise area is expanding best practice research beyond the HR function to include issues that all managers of both people and process face. So that the entire membership can benefit from the new research, all content and resources found in APQC's Knowledge Base and Benchmarking Portal once available only to select memberships will now be available to all members, regardless of membership type.

APQC possesses a wealth of HCM information. To get members up-to-speed, APQC's HCM research program manager, Elissa Tucker, spoke about how APQC's HCM resources might be of use to everyone that is a people manager. Click here for a recording of this Q&A session.

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