Why Digital Transformation Needs to be Driven by Customer Experience and Process Management



  • Type:
  • Published:
  • October 13, 2016
  • Author:
  • APQC
  • Pages:
  • 33
  • Price:
  • Member: FREE

Digital tools and technologies are already significantly affecting the way business is being conducted. The stakes are high and the risks and rewards are not evenly distributed. There are a set of actions that organizations can take to increase the likelihood of success. This presentation will examine how to succeed with digital business transformation. 

At APQC’s 2016 Process Conference Andrew Spanyi conducted a key note session outlining how to get the best value from digital technologies through viewing the business from the customers’ point of view. The session emphasized value creation through process based management and deploying performance measures.
These are the speakers slides from that presentation.  You can access APQC's session overview here.





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