Why and How Organizations Are Using the PCF: Survey Results



During the first quarter of 2013, APQC surveyed 300 organizations and conducted interviews with individuals working at nine organizations that are leading users of the PCF. Various industries are represented by these organizations, including aerospace, pharmaceutical, information technology, oil and gas, automotive, and healthcare.

APQC’s goal was to get an understanding of why these organizations use the PCF, how they use it, and what benefits they have realized as a result. Throughout the interview process, APQC discovered that these organizations use the PCF for a variety of reasons, including performance improvement, benchmarking, and more.

See also APQC'S article outlining the themes of how leading organizations use the PCF based on interviewee statements:

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