- October 24, 2013
- Rob Usher and Marti Callahan
- Member: FREE
These are the slides from October's Knowledge Management (KM) Community Call. The call featured Rob Usher, service quality and measures leader, and Marti Callahan, measurement analyst, from EY. They both shared details on how KM is measured is their organization.
Usher and Callahan also spoke about:
- EY's biannual survey used to measure knowledge resources, content, and culture; and how this survey is used to create a bottom line return on investment estimate;
- how EY determines the impact and effectiveness of their knowledge activities; and
- how EY makes decisions about training and awareness, content purchases and collection, and knowledge tool functionality.