What's It Worth?: Measuring the Value of Knowledge (Slides)



  • Type:
  • Published:
  • October 24, 2013
  • Author:
  • Rob Usher and Marti Callahan
  • Pages:
  • 26
  • Price:
  • Member: FREE

These are the slides from October's Knowledge Management (KM) Community Call. The call featured Rob Usher, service quality and measures leader, and Marti Callahan, measurement analyst, from EY. They both shared details on how KM is measured is their organization.

Usher and Callahan also spoke about:

  • EY's biannual survey used to measure knowledge resources, content, and culture; and how this survey is used to create a bottom line return on investment estimate;
  • how EY determines the impact and effectiveness of their knowledge activities; and
  • how EY makes decisions about training and awareness, content purchases and collection, and knowledge tool functionality.

Click here to view the presentation. 

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.