- October 24, 2013
- Rob Usher and Marti Callahan
- Member: FREE
In this one-hour community call, EY's Rob Usher, service quality and measures leader, and Marti Callahan, measurement analyst, shared details on how knowledge management is measured in their organization.
They also talked about some of the their program's elements including:
- EY's biannual survey used to measure knowledge resources, content, and culture and how this survey is used to create a bottom line return on investment estimate;
- how EY determines the impact and effectiveness of its knowledge activities; and
- how EY makes decisions about training and awareness, content purchases and collection, and knowledge tool functionality.