What's It Worth? Measuring the Value of Knowledge - October 2013 KM Community Call



  • Type:
  • Published:
  • October 24, 2013
  • Author:
  • Rob Usher and Marti Callahan
  • Price:
  • Member: FREE

In this one-hour community call, EY's Rob Usher, service quality and measures leader, and Marti Callahan, measurement analyst, shared details on how knowledge management is measured in their organization.

They also talked about some of the their program's elements including:

  • EY's biannual survey used to measure knowledge resources, content, and culture and how this survey is used to create a bottom line return on investment estimate;
  • how EY determines the impact and effectiveness of its knowledge activities; and
  • how EY makes decisions about training and awareness, content purchases and collection, and knowledge tool functionality.

Click here to view the slides of this community call.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.