We Built It, But They Didn't Come: How to Identify Process Improvements Customers Truly Want

 

Details

  • Type:
  • Published:
  • November 13, 2015
  • Author:
  • APQC
  • Pages:
  • 26
  • Price:
  • Member: FREE

At APQC's 2015 Process Conference, Steve Slate discussed lessons learned from challenging process improvement projects. Slate is a senior process analyst at Pacific Northwest National Laboratory (PNNL) on a dedicated process analysis team that helps business managers understand what their processes need to do, identify improvements, and measure ROI. PNNL is a Department of Energy national laboratory that carries out $1 billion per year in contract R&D in energy, environment, national security, and basic science concerns. Slate summarized lessons from PNNL's 15-year process journey.

These are the speaker slides from that presentation. You can access APQC's session overview here.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.