Virtual Communities Need Clear Ownership and Accountability



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According to APQC’s Collaborative Benchmarking research, most best-practice organizations do not mandate that project teams and communities adopt standard, corporate-sponsored virtual collaboration processes and tools. Instead, they delegate accountability for virtual collaboration to KM groups and business units, relying on stakeholders to ensure widespread adoption and use. This article describes how the St. Paul Companies, Bristol-Myers Squibb, and other leading organizations assign ownership for virtual collaboration.

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