Using Video on Demand and Ask an Expert to Identify and Develop Experts: Webinar Q&A Summary



On August 31, 2015, APQC and Terry Bourgeois, global engineering knowledge management (KM) and training program manager at Praxair Inc., conducted a webinar. Bourgeois described his organization's knowledge transfer tools, including a video system that gives employees access to recordings of experts and an online system that enables direct Q&A between experts and learners. This article summarizes the question and answer portion of the webinar.


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