Using Process Frameworks and Reference Models to Get Real Work Done: Study Overview

 

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The larger an organization grows, the more difficult it is to align all of its moving parts and ensure that everyone is working toward the same strategic objectives. APQC's 2011 study Using Process Frameworks and Reference Models to Get Real Work Done investigated how organizations employ process frameworks and reference models to structure how work is accomplished, documented, and measured. This overview outlines the basis of the research along with seven key findings from the experience of five best-practice organizations:

  • Cisco Systems, Inc.,
  • ING Life Japan,
  • Pitney Bowes, Inc.,
  • UPS, and
  • The Williams Companies, Inc.

The full report contains more information and in-depth case studies of all the best-practice organizations.

Click here to download the full Using Process Frameworks and Reference Models to Get Real Work Done report.

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