Using Performance Logic to Develop Contextual Measures

 

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  • Type:
  • Published:
  • December 16, 2010
  • Author:
  • C. Scott Barnes
  • Price:
  • Member: FREE
Classic Content

Measures should make sense to individual workers. In this presentation from APQC’s 2010 Member Meeting, C. Scott Barnes of Champion Technologies explains how he uses performance logic to determine which activities and processes contribute to overall organizational results and, ultimately, which measures should be applied to track progress.

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