Using Online Collaboration Platforms at Dubai Electricity and Water Authority



At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her organization’s efforts to create and implement the Ma’Rifa (knowledge) Collaboration Platform. The platform is a KM tool that allows employees to locate and leverage expertise as well as collaborate and share knowledge through communities of practice. In his presentation, Al Mheiri also shared best practices for implementation, engagement, and change management.

This is an overview of the session; click here for a copy of the presentation.

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