Using Metrics that Drive Bottom Line Value webinar (full presentation)



  • Type:
  • Published:
  • December 11, 2012
  • Author:
  • APQC
  • Pages:
  • 35
  • Price:
  • Member: FREE
Classic Content

In this webinar, Chris Gardner and Mathias Kirchmer discuss the findings from the Using Metrics that Drive Bottom Line Value Best Practices Study. They discuss five best practices including aligning measures with strategic objectives, using the voice of customer feedback, assigning an owner of the measurement system, involving staff in developing the measurement system, and connecting performance measures to compensation.  

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