Using Metrics that Drive Bottom Line Value--Delta Dental of Kansas Case Study



  • Type:
  • Published:
  • October 3, 2012
  • Author:
  • APQC
  • Pages:
  • 22
  • Price:
  • Your Price: $50.00
  • Member: FREE
Classic Content

Performance measurements systems are a way to improve organizational performance. This case study, from the Using Metrics that Drive Bottom Line Value Best Practices Report, explains how best practice organization Delta Dental of Kansas approaches measurement, specifically how to: use the voice of the customer, link performance targets to rewards, assign accountability for measures, and foster support for the system.


Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options