Using Knowledge: Step Seven in APQC’s Knowledge Flow Process



If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge use, the seventh and final step in the Knowledge Flow Process.

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