- October 26, 2012
- Member: FREE
In 2011, APQC set out to learn how organizations are applying quality principles enterprise-wide in its best practices study Using Enterprise Quality Measurement to Drive Business Value. The study team identified eight imperatives for an enterprise quality function. Without these practices in place, organizations typically struggle to arrive at any defined and replicable way to increase quality throughout the business. The study identified specific practices that enable organizations to achieve each imperative. It uncovered both the solid, foundational practices that most organizations are using to measure quality and the emerging practices that a few organizations are just starting to employ.These slides are from Laurel Nelson-Rowe, managing director at ASQ and Travis Colton, senior project manager at APQC, who gave this presentation at APQC’s 2012 Process Conference.