Using APQC’s Process Classification Framework: Royal Philips IT Department Case Study



  • Type:
  • Published:
  • February 2, 2016
  • Author:
  • APQC
  • Pages:
  • 9
  • Price:
  • Your Price: $50.00
  • Member: FREE

In 2011, Philips embarked upon its multi-year Accelerate! journey of change and performance improvement. This program is made up of five streams intended to:

  • make Philips more customer-focused;
  • resource its business/market combinations to win;
  • create lean end-to-end customer value chains;
  • implement a simpler, standardized operating model; and
  • drive a growth and performance culture.

This case study explores how Philips IT created an enterprise-wide process framework based on APQC’s Process Classification Framework®(PCF) to transform Philips into an agile and entrepreneurial company.

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