Using Analytics to Re-envision Order-Management Processes for Improved Customer Loyalty: Webinar Q&A Summary

 

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On July 20, 2015 APQC and Dipanjan Das, vice president of order management practice team and Rana Saha, transformation leader at Genpact conducted a webinar on how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. This article summarizes the question and answer portion of the webinar.

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